Customer care
聯絡我們
Contact VouSseka for help with an order, return, bracelet sizing, product materials, jewelry care or website privacy. Include the relevant order number and clear details so the request can be reviewed efficiently.
What to Include
For an order or delivery question, include:
- your order number;
- the email address used at checkout;
- the recipient name and delivery country; and
- a concise description of the question.
For a damaged, defective or incorrect item, contact us within 7 calendar days after delivery and include photographs of the outer packaging, shipping label and item. Keep the packaging until the case has been reviewed.
For a product question, include the product name or URL and the specific material, size, fit or care detail you would like confirmed.
Do not send passwords, full payment-card numbers or unnecessary sensitive personal information.
Returns
Read the Shipping & Returns policy before sending an item. Returns sent without prior approval may not be accepted.
Return address after approval:
Attn: 沐清
Room 1628, 3/F, Pang Kwong Building
59 Hung To Road
Kwun Tong, Kowloon
Hong Kong
Telephone for carrier use: +852 6047 5522
The telephone number is provided for carrier and approved-return use. Email remains the primary customer-support channel.
Helpful Links
Tarot-Inspired Crystal Jewelry FAQ
Response and Records
Messages are reviewed in the order received. Complex delivery, payment, return or privacy requests may require identity or order verification. VouSseka will never ask you to send a password or complete card number by email.
Send a message
Select the topic that best matches your question. For damaged, incorrect or defective items, include your order number and photographs of the packaging, label and item.
