Shipping & Returns

VouSseka normally dispatches eligible in-stock orders within 48 hours after payment and all information needed to fulfil the order have been confirmed. Standard delivery from Hong Kong usually takes 7-12 business days after dispatch. Customers may request an eligible return within 30 days after delivery.

Order Processing

Unless a product page states a longer preparation period, orders are normally prepared and dispatched within 48 hours after payment is confirmed and all required order information has been received.

Orders placed during public holidays, product launches or periods of increased order volume may require additional time. If we cannot ship within the stated time, we will contact you with a revised shipment date and the option to cancel the unshipped order for a full refund.

Shipping and Delivery

Orders are shipped from Hong Kong through international delivery services selected for the destination. Standard delivery usually takes 7-12 business days after dispatch. This estimate is not a guaranteed arrival date and does not include customs or carrier delays outside our reasonable control.

When tracking is available, the tracking number is sent after the parcel has been handed to the carrier. Carrier tracking may take time to update.

Duties and Import Charges

VouSseka is responsible for customs duties, import taxes and local handling charges assessed for the shipment. Customers should not be required to pay these charges as a condition of delivery. If a carrier requests an unexpected import payment, please contact VouSseka before paying it.

Delivery Delays

If shipment is delayed, VouSseka will provide a revised shipment date when reasonably possible. Before dispatch, you may cancel an order that you do not wish to wait for and receive a full refund to the original payment method.

Delays caused by carriers, customs, severe weather, public emergencies, strikes or government action can be outside our control. These circumstances do not remove any cancellation, refund or consumer rights provided by applicable law.

Address Accuracy

Please review the recipient name, delivery address and contact details before completing checkout. Contact VouSseka as soon as possible if an address is incorrect. We cannot guarantee an address change after an order has entered processing or has been handed to the carrier.

30-Day Return Policy

You may request an eligible return within 30 calendar days after receiving your item. To be eligible, the item must be in the same condition in which it was received: unworn, unused, unaltered, with any original tags, accessories, gifts and packaging. A receipt or other proof of purchase is required.

To request a return, contact m72616107@gmail.com or use the Contact page before sending the item. Returns sent without prior approval may not be accepted.

Approved returns must be sent to:

Attn: 沐清
 Room 1628, 3/F, Pang Kwong Building
 59 Hung To Road
 Kwun Tong, Kowloon
 Hong Kong
 Telephone for carrier use: +852 6047 5522

Do not send a return until VouSseka has confirmed the return instructions.

Return Shipping Costs

For an approved change-of-mind return, VouSseka will provide a prepaid return shipping label where the service is available. The cost of that label will be deducted from the refund.

If the item is confirmed to be defective, damaged in transit or different from the item ordered, VouSseka will cover the reasonable approved return shipping cost.

Damaged, Defective or Incorrect Orders

Inspect your order promptly after delivery. Contact VouSseka within 7 calendar days if an item is defective, damaged in transit or incorrect. Include your order number, photographs of the outer packaging, the shipping label and clear photographs of the item. Please keep all packaging until the case has been reviewed.

This 7-day reporting request helps us investigate carrier and fulfilment issues. It does not limit any longer mandatory rights available under applicable consumer law.

Non-Returnable Items

Except where applicable law requires otherwise, the following are not eligible for a change-of-mind return:

· bracelets made or resized to a customer’s requested measurements;

· personalised, made-to-order or otherwise customised items;

· digital, consultation or ritual services after performance has begun with the customer’s prior request or consent;

· gift cards; and

· items that have been worn, used, altered, damaged after delivery or returned without their required packaging and components.

Sale items follow the same 30-day return policy unless a specific lawful exception is clearly disclosed before purchase.

Exchanges

The clearest way to exchange an item is to request a return. After the return is approved, place a separate order for the replacement item. This helps ensure that the preferred item and size remain available.

Refunds

We will notify you after the return is received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

For a change-of-mind return, the original outbound shipping charge is non-refundable. If an item is confirmed to be defective, damaged in transit or incorrect, the original outbound shipping charge will also be refunded.

If more than 15 business days have passed since VouSseka confirmed that a refund was approved, contact m72616107@gmail.com.

United States Consumer Rights

VouSseka’s published return policy does not limit rights or remedies that cannot legally be waived under applicable federal or state law. If an order cannot be shipped within the stated time, customers will be offered a revised shipment date and a reasonable way to cancel the unshipped order for a prompt refund.

European Consumer Rights

Where European Union, European Economic Area, United Kingdom or other mandatory consumer rules apply, those statutory withdrawal, conformity, repair, replacement and refund rights remain available. A customised product or a service that has begun at the customer’s express request may be subject to a lawful exception. VouSseka’s commercial 30-day return policy does not reduce any longer or additional mandatory right.

Questions or Return Requests

Use the Contact page or email m72616107@gmail.com before returning an item.

START A RETURN

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